Notes on how work gets done
Short pieces on CRM, operations and the habits behind them. Written from the projects, not from the brochure.
Why project progress gets lost in documents
Too many documents, too many versions, too many places where work is supposedly tracked. The problem is not the tool; it is the working model behind it.
Read →Feedback: the key to a successful CRM implementation
Moving from spreadsheets to a CRM is not a technical problem. You are asking people to change how they work every day, and that only sticks with feedback.
Read →The hidden cost of growth: ant hours
Fifteen minutes lost a day does not look like much. Multiply it across a team, five days a week, month after month, and it becomes the real cost of growth.
Read →Fall in love with the support team, not the tool
Price and features are easy to compare. What decides whether a tool actually gets used is how fast someone answers when it breaks.
Read →Shall we start by listening?
Tell us what you need. The first conversation is about understanding the problem, not about selling you a tool.
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